If you realize that you'd like another variant of the product you've ordered, be sure to contact us as soon as possible—ideally within an hour of placing your order. Since you'll need to place a new order with the correct variant, this will increase the chances that we're able to cancel the order for you, though we can't guarantee it.
Unfortunately, once an order has been processed (meaning it's with the warehouse and/or a shipping label has been created), we are no longer able to cancel the order. Occasionally this is the case even when the ship date is days away, since catching and pulling an order requires time and labor, and is dependent upon factors like the warehouse or studio staff's capacity. We're so sorry in advance for the inconvenience.
If you wind up in the latter position, you can still return the item for a refund. Just contact us as soon as you receive it (please let us know that you'd like a different variant), and we'll set you up with a return label.
