What if I've received a damaged item? October 19, 2020 15:14 Updated Please contact us within 30 days of receiving your order. Include your name, order number, and any photos you can share of the damage—we’ll set you up with a replacement or refund right away! Related articles How do I start a return? What is your return policy? How do I start a return for a gift I've received? Can I exchange my order? What should I do if my package was marked delivered but I never received it?