It could be that the package was lost by UPS, USPS, or FedEx. We suggest looking around to see if the driver might have dropped it off in an unusual spot. Sometimes packages are erroneously marked as delivered, so it's best to wait 24 hours to see if the package turns up.
If you still don't see it, just click here to contact us. As long as we hear from you within 30 days of the marked delivery date, we'll be able to replace or refund you for the item and file a claim with the carrier.