What if I've received a damaged item? June 08, 2023 20:51 Please contact us within 30 days of receiving your order. Include your name, order number, and any photos you can share of the damage—we’ll set you up with a replacement or refund right away! Related articles How can I contact customer care? How do I start a return? What should I do if my package was marked delivered but I never received it? What if I used a freight forwarder and have an order issue? Can I exchange my order?