What if I used a freight forwarder and have an order issue? April 15, 2021 14:06 Updated We do not support freight forwarding and if used we will not be able to accept returns, nor process any claims for damaged, defective or incomplete orders. Related articles What is your return policy? Can I cancel my order? Can I exchange my order? How can I contact customer care? What should I do if my package was marked delivered but I never received it?