What if I used a freight forwarder and have an order issue? April 15, 2021 14:06 Updated We do not support freight forwarding and if used we will not be able to accept returns, nor process any claims for damaged, defective or incomplete orders. Related articles Can I cancel my order? What is your return policy? What should I do if my package was marked delivered but I never received it? Can I exchange my order? How do I redeem a shop promo code?